Privacy Policy

The Reserve at Cool Springs ("we," "us," or "our") operates the website thereserveatcoolsprings.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.


Information We Collect


We collect information you provide directly through our website, including:


  • Contact forms: Name, email address, phone number, and any message you submit through inquiry or contact forms.

  • Rental applications: Personal information required to process a rental application, including name, date of birth, employment history, income, rental history, and government-issued ID.


We also collect information automatically when you visit our site:


  • Cookies and tracking technologies: We use cookies to understand how visitors use our site, remember preferences, and improve your browsing experience.

  • Analytics data: We collect information such as pages visited, time on site, referring URLs, and device/browser type through Google Analytics and Google Tag Manager.


How We Use Your Information


We use the information we collect to:


  • Respond to leasing inquiries and schedule tours

  • Process and evaluate rental applications

  • Communicate with current and prospective residents

  • Improve website performance and user experience

  • Run and measure advertising campaigns

  • Comply with legal and regulatory obligations

Third-Party Services


We share or transmit data with the following third-party platforms as part of normal operations:


  • Google (Analytics, Tag Manager, Ads) — for website analytics and advertising measurement

  • Meta (Facebook, Instagram) — for advertising and retargeting

  • GoHighLevel (GHL) — our CRM and communication platform, used to manage leads, send follow-up messages, and track resident communications


Each of these providers has their own privacy policy governing how they handle data. We do not sell your personal information to third parties.

Cookie Usage


Our website uses the following types of cookies:


  • Essential cookies: Required for the site to function properly.

  • Analytics cookies: Help us understand visitor behavior (via Google Analytics).

  • Marketing cookies: Used to deliver relevant ads on third-party platforms (via Google Ads and Meta Pixel).


You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our site.


Resident and Applicant Data


Information collected through rental applications is used solely for leasing purposes. We retain applicant data in accordance with applicable fair housing and record-keeping requirements. Resident data collected during your tenancy is handled in accordance with your lease agreement and applicable law.


Data Security


We take reasonable steps to protect your information from unauthorized access, disclosure, or loss. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.


Your Rights


Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us at:

info@thereserveatcoolsprings.com


Changes to This Policy


We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.


Contact Us


The Reserve at Cool Springs 101 Cool Springs Dr, Elizabethtown, KY 42701. info@thereserveatcoolsprings.com

The Reserve at Cool Springs ("we," "us," or "our") operates the website thereserveatcoolsprings.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.


Information We Collect


We collect information you provide directly through our website, including:


  • Contact forms: Name, email address, phone number, and any message you submit through inquiry or contact forms.

  • Rental applications: Personal information required to process a rental application, including name, date of birth, employment history, income, rental history, and government-issued ID.


We also collect information automatically when you visit our site:


  • Cookies and tracking technologies: We use cookies to understand how visitors use our site, remember preferences, and improve your browsing experience.

  • Analytics data: We collect information such as pages visited, time on site, referring URLs, and device/browser type through Google Analytics and Google Tag Manager.


How We Use Your Information


We use the information we collect to:


  • Respond to leasing inquiries and schedule tours

  • Process and evaluate rental applications

  • Communicate with current and prospective residents

  • Improve website performance and user experience

  • Run and measure advertising campaigns

  • Comply with legal and regulatory obligations

Third-Party Services


We share or transmit data with the following third-party platforms as part of normal operations:


  • Google (Analytics, Tag Manager, Ads) — for website analytics and advertising measurement

  • Meta (Facebook, Instagram) — for advertising and retargeting

  • GoHighLevel (GHL) — our CRM and communication platform, used to manage leads, send follow-up messages, and track resident communications


Each of these providers has their own privacy policy governing how they handle data. We do not sell your personal information to third parties.

Cookie Usage


Our website uses the following types of cookies:


  • Essential cookies: Required for the site to function properly.

  • Analytics cookies: Help us understand visitor behavior (via Google Analytics).

  • Marketing cookies: Used to deliver relevant ads on third-party platforms (via Google Ads and Meta Pixel).


You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our site.


Resident and Applicant Data


Information collected through rental applications is used solely for leasing purposes. We retain applicant data in accordance with applicable fair housing and record-keeping requirements. Resident data collected during your tenancy is handled in accordance with your lease agreement and applicable law.


Data Security


We take reasonable steps to protect your information from unauthorized access, disclosure, or loss. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.


Your Rights


Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us at:

info@thereserveatcoolsprings.com


Changes to This Policy


We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.


Contact Us


The Reserve at Cool Springs 101 Cool Springs Dr, Elizabethtown, KY 42701. info@thereserveatcoolsprings.com

The Reserve at Cool Springs luxury apartments white logo in Elizabethtown, KY

101 Cool Springs Dr, Elizabethtown, KY 42701

© 2026 The Reserve at Cool Springs. All rights reserved.

The Reserve at Cool Springs luxury apartments white logo in Elizabethtown, KY

101 Cool Springs Dr, Elizabethtown, KY 42701

© 2026 The Reserve at Cool Springs. All rights reserved.